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COVID-19 Frequently Asked Questions

FAQs

Q: Are your March casino promotions cancelled? / Are your March casino promotions being rescheduled?

All March promotions and entertainment are currently postponed and will be rescheduled when the casino reopens.

Q: What if my slot machine cash out voucher expires while Augustine Casino is temporarily closed?

The expiration date will be extended to allow for redemption upon reopening.

Q: What happens to my Advantage Club card while you’re closed?

Your Advantage Club card will remain active. All current point and comp balances will be kept in your account.

Q: When are you reopening?

The tribe and casino management will closely monitor updates and follow guidance from the CDC, WHO and Riverside County Health Department. Throughout this closure, we will continue to keep our guests updated via email, augustinecasino.com, social media and the Augustine Casino app.

Q: Is this closure due to a guest or team member at Augustine Casino testing positive to COVID-19?

No.  We want to be clear that none of our staff has tested positive for the virus nor have we been notified of any issues with any of our guests.

Q: Will I be able to use my existing offers when the casino reopens?

All current point and comp balances will be kept on your account.  New free play offers will resume once the casino opens.

Q: How can I get my win/loss statement or W2-G?

If you already submitted a request to have your documents mailed, they will be sent to you. If you requested to pick them up, they will be available for you upon casino reopening. New requests via our website will be processed as quickly as possible and mailed to the address provided.